Refunds

Bought on questpump.com

Paddle sells Pro for us on questpump.com, so Paddle pays your refunds. If Pro is not for you, ask within 14 days of a payment, and you get that payment back in full. Go to paddle.net, find your order with your email, and choose Request refund. Or use the link in Paddle's receipt. You can also write to us, and we ask Paddle for you.

A refund ends Pro for the time that it pays back. Paddle's refund policy applies too. Where it or the law gives you more, you get more.

The free week or month

Each plan starts free: a week on the monthly plan and a month on the yearly plan. Cancel before it ends, and you pay nothing.

Cancelling

Cancelling stops the next payment. Pro stays on until the end of the time you paid for. To cancel, open the Menu in QuestPump on your computer, then Pro, then Manage Pro. Or use the link in Paddle's email.

Bought in the phone app

Apple and Google sell Pro in the phone apps, and they decide on refunds under their own rules. For the App Store, go to reportaproblem.apple.com and choose Request a refund. For Google Play, see Google Play's refund page, or write to us.

Write to us

Pluxia GmbH, c/o RB Swiss Group GmbH, Blegistrasse 7, 6340 Baar, Switzerland, contact@questpump.com.